Polski
English
اللغة العربيةI. General provisions
These Regulations define the general conditions, the method of providing services by electronic means and sales conducted via the Online Store www.truboosters.com. The store is run by Performance Group Poland sp.z o.o. with headquarters in Rumia at ul. Dąbrowskiego 149, 84-230 Rumia, registered by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register under the number KRS 0000316390, NIP 8411677151, REGON 220693406, share capital PLN 50,000, hereinafter referred to as the Seller.
Contact with the Seller takes place through:
e-mail address: contact@truboosters.com;
under the telephone number: +48 532 234 669.
These Regulations are continuously available on the website www.truboosters.com, in a way that allows its acquisition, playback and saving its content by printing or saving on a carrier at any time.
The Seller informs that the use of electronic services may be associated with a risk on the part of every user of the Internet, consisting in the possibility of introducing malicious software into the Customer's ICT system and obtaining and modifying his data by unauthorized persons. To avoid the risk of the above-mentioned threats, the Customer should use appropriate technical measures that will minimize their occurrence, in particular anti-virus programs and a firewall.
II. Definitions
The terms used in the Regulations mean:
Working days - these are days from Monday to Friday, excluding public holidays;
Customer - a natural person who has full legal capacity, a natural person running a business, a legal person or an organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order in the Online Store or uses other Services available in The online store;
Civil Code - the Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
Account - a part of the Online Store assigned to a given Customer, by means of which the Customer may perform specific activities within the Online Store;
Consumer - a customer who is a consumer within the meaning of art. 22 [1] of the Civil Code;
Entrepreneur - a customer who is an entrepreneur within the meaning of art. 43 [1] of the Civil Code;
Regulations - this document;
Goods - a product presented in the Online Store, the description of which is available for each of the presented products;
Sales contract - a contract for the sale of goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
Services - services provided by the Seller to customers by electronic means within the meaning of the provisions of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827);
Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 as amended);
Order - Customer's declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.
III. Rules for using the Online Store
Using the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
a computer or a mobile device with Internet access,
access to e-mail,
Internet browser Internet Explorer version 11 or newer, Firefox version 28.0 or newer, Chrome version 32 or newer, Opera version 12.17 or newer, Safari version 1.1. or newer,
enabling cookies and Javascript in the web browser.
Using the Online Store means any activity of the Customer that leads to his reading of the content contained in the Store.
The customer is obliged in particular to:
not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,
use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
not to take actions such as: sending or posting unsolicited commercial information (spam) as part of the Online Store,
use the Online Store in a way that is not inconvenient for other Customers and for the Seller,
use of any content posted on the Online Store only for personal use,
use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.
IV. Services
The Seller enables the use of free Services via the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
The service of maintaining an Account in the Online Store is available after registration. Registration takes place by completing and accepting the registration form available on one of the websites of the Online Store. The contract for the provision of the service consisting in maintaining an Account in the Online Store is concluded for an indefinite period and is terminated when the Customer sends a request to delete the Account or use the "Delete Account" button.
The Customer may receive commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer (Newsletter service). For this purpose, you must provide a valid e-mail address or activate the appropriate field in the registration form or the Order form. The customer may at any time withdraw consent to the sending of commercial information. The contract for the provision of the Newsletter service is concluded for an indefinite period and is terminated when the Customer sends a request to remove his e-mail address from the Newsletter subscription or unsubscribe using the link in the message sent as part of the Newsletter service.
The customer has the option of sending a message to the Seller via the contact form. The contract for the provision of a service consisting in the provision of an interactive form enabling customers to contact the Seller is concluded for a definite period of time and shall be terminated upon the Seller's reply.
The customer has the option of posting individual and subjective statements relating to, inter alia, to the Goods or the course of the transaction. By adding statements, the customer declares that he has all rights to this content, in particular copyrights, related rights and industrial property rights. The contract for the provision of the service consisting in posting opinions about the Goods in the Online Store is concluded for a definite period of time and is terminated when the opinion is added.
Statements should be written in a transparent and understandable manner, and must not violate applicable law, including the rights of third parties - in particular, they must not be defamatory, violate personal rights or constitute an act of unfair competition. The posted statements are disseminated on the websites of the Online Store.
By posting the statement, the Customer agrees to the free use of this statement and its publication by the Seller, as well as the preparation of works within the meaning of the Act on copyright and related rights (Journal of Laws 1994 No. 24 item 83).
The Seller has the right to organize occasional contests and promotions, the terms of which will be announced on the Store's websites each time. Promotions in the Online Store cannot be combined, unless the Regulations of a given promotion provide otherwise.
In the event of a breach by the Customer of the provisions of these Regulations, the Seller, after an unsuccessful call to cease or remove the violations, with an appropriate deadline, may terminate the contract for the provision of Services with a 14-day notice period.
V. Procedure for the conclusion of the Sales Agreement
Information about the Goods provided on the Store's websites, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude an Agreement, within the meaning of art. 71 of the Civil Code.
All Goods available in the Online Store are brand new, free from physical and legal defects and have been legally placed on the Polish market.
The condition for placing an Order is having an active e-mail account.
In the case of placing an Order via the Order form available on the Online Store website, the Order is submitted to the Seller by the Customer in electronic form and constitutes an offer to conclude a Contract for the sale of the Goods being the subject of the Order. The offer submitted in electronic form is binding for the Customer, if the Seller sends to the e-mail address provided by the Customer a confirmation of acceptance of the Order, which constitutes the Seller's declaration of acceptance of the Customer's offer and upon its receipt by the Customer, a Sales Agreement is concluded.
The sales contract is concluded in Polish, with the content in accordance with the Regulations.
VI. Delivery
The delivery of the Goods is limited to the territory of the Republic of Poland and is carried out to the address provided by the Customer when placing the Order.
The Seller shall make every effort to ensure that orders placed on working days by 4:00 p.m. are processed with the chosen form of delivery by the Buyer on the same business day.
Deliveries are made via DHL courier or to parcel machines at the place indicated by the customer.
The customer bears the costs of delivery of the ordered Goods:
order paid in advance, DHL: up to PLN 20.00 or cash on delivery up to PLN 25.00
order paid in advance, Parcel Locker: up to PLN 20.00
The Seller on the Online Store informs the Customer about the number of Working Days needed to complete the Order and its delivery, as well as the amount of fees for the delivery of the Goods.
The date of delivery and execution of the Order is counted in Working Days in accordance with point VII point 2.
The Seller, in accordance with the Customer's will, provides a receipt or a VAT invoice with the Goods for the delivered Goods.
If for the Goods covered by the Order, a different period of implementation is provided for, the longest period shall apply to the entire Order.
VII. Prices and payment methods
The prices of the Goods are given in Polish zlotys and include all components, including VAT, customs duties and other fees.
The customer can choose the following payment methods:
traditional transfer to the Seller's bank account (in this case, the implementation of the Order will begin after the Seller sends the confirmation of the Order acceptance to the Customer, and the shipment will be made immediately after the funds are credited to the Seller's bank account (53 1240 5354 1111 0010 8234 5001) and the Order is completed);
cash on delivery, payment upon delivery (in this case, the implementation of the Order and its shipment will begin after the Seller sends the Customer confirmation of the Order and completing the Order);
electronic payment (in this case, the implementation of the Order will begin after the Seller sends the confirmation of the Order acceptance to the Customer and after the Seller receives information from the billing agent's system about the payment by the Customer, and the shipment will be made immediately after completing the Order).
The Seller on the Store's websites informs the Customer about the date on which he is obliged to make the payment for the Order. In the event of non-payment by the Customer within the period referred to in the preceding sentence, the Seller, after an unsuccessful request for payment with the appointment of an appropriate deadline, may withdraw from the Agreement pursuant to art. 491 of the Civil Code.
VIII. The right to withdraw from the Agreement
The right to withdraw from the Agreement by the Consumer is excluded in the case of:
For an agreement where the subject of the service are Goods that deteriorate quickly or have a short shelf-life;
For an agreement where the subject of the service are Goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery.
Return form: Download
Exchange form: Download
IX. Complaints about the Goods under the warranty
The Seller undertakes to deliver the Goods without defects.
The Seller is liable to the Customer who is a Consumer under the warranty for defects under the terms of art. 556 - 576 of the Civil Code. In relation to Clients who are Entrepreneurs, the warranty is excluded.
Complaints arising from the violation of the Customer's rights guaranteed by law or under these Regulations should be addressed to Performance Group Poland sp.z o.o. with headquarters in Rumia at ul. Dąbrowskiego 149, 84-230 Rumia, to the e-mail address: contact@truboosters.com, phone number +48 532 234 669 or by e-mail.
In order to consider the complaint, the Customer should send or deliver the Goods under complaint, attaching the proof of purchase if possible. The goods must be delivered or sent to the address indicated in point 3.
The seller undertakes to consider each complaint within 14 days.
In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary, immediately, but not later than within 7 days from the date of receipt of the request by the Customer.
Complaint form: Download
X. Complaints regarding the provision of electronic services
The customer may submit complaints to the Seller in connection with the functioning of the Store and the use of the Services. Complaints may be submitted in writing to the following address: Performance Group Poland sp.z o.o. with headquarters in Rumia at ul. Dąbrowskiego 149, 84-230 Rumia, to the e-mail address: contact@truboosters.com, +48 532 234 669 or via e-mail
In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem.
The Seller undertakes to consider each complaint within 14 days, and if it was not possible, to inform the Customer during this period when the complaint will be considered. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary within 7 days from the date of receipt of the request by the Customer.
XI. Guarantees
The goods may be guaranteed by the manufacturer, the Seller or the importer.
In the case of Goods covered by the guarantee, information on the existence and content of the guarantee and the period for which it was granted is each time presented in the description of the Goods on the Store's websites.
XII. Out-of-court methods of settling complaints and redress
The Customer who is a Consumer has, inter alia, the following options for using out-of-court complaint and redress procedures:
is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to settle a dispute arising from the concluded Sales Agreement;
is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller;
may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Polish Consumers Association at the email address :kom@dlakonsumentow.pl;
submit your complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.
XIII. Personal data protection
The personal data provided by the Customers is collected and processed by the Seller in accordance with applicable law and in accordance with the Privacy Policy, which is Annex 2 to the Regulations.
XIV. Final Provisions
All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, Internet domain, website of the Online Store, as well as to forms and logos belong to the Seller, and their use may only take place in a specified and consistent manner. Regulations.
Settlement of any disputes arising between the Seller and the Customer, who is a Consumer, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
Settlement of any disputes arising between the Seller and the Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the seat of the Seller.
In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Act on Consumer Rights and other relevant provisions of Polish law shall apply.
Each customer will be informed about any changes to these Regulations through the information on the main page of the Online Store containing a list of changes and the date of their entry into force. Customers who have an Account will be additionally informed about the changes along with their summary to the e-mail address provided by them. The date of entry into force of the changes will not be shorter than 14 days from the date of their announcement. If the Customer who has a Customer Account does not accept the new content of the Regulations, he is obliged to notify the Seller about this fact within 14 days from the date of notification of the change in the Regulations. Notifying the Seller about the lack of acceptance of the new content of the Regulations results in the termination of the Agreement.